I am now writing the conclusion to the entire Bugaboo Stroller Saga. To summarize, last week the CEO of Bugaboo's U.S. division got very angry with me. He decided to leave my FULL NAME and UNLISTED TELEPHONE NUMBER in the comments section on my blog along with an irate comment.
So, if you happened to read my comments last week, you could have taken my NAME AND UNLISTED PHONE NUMBER and thus found out my address. YOU NOW KNOW MY NAME. I am meticulous about my privacy and as bloggers many of us take this extremely seriously. I only post photos of my baby, as a bald baby is unidentifiable. I did not expect Bugaboo to disclose my identity on the internet, and now husband wants to change our phone number.
While the CEO claimed in his comment that I couldn't provide the stroller serial number (see first comment), the truth is that he never asked for it. It is easily seen on the stroller and I would have readily given it. What I now realize, is that if I go to the store that Bugaboo arranged to look at my stroller, they will report my serial number and Bugaboo will have my credit card information via the website where it was purchased. They can then release my name, phone number AND credit card information. Would you like my DEA number as well, Bugaboo?
Ladies of childbearing age: You are Bugaboo's main consumer. You get the baby home only to find out that your $1000 carseat/stroller combination doesn't work. You're in pain. You're exhausted. Every time you laugh you pee your pants. Bugaboo customer service blows you off. You write more emails and letters and still nothing. You give them the benefit of the doubt and wait three months. Nada. You blog about it because your high end product does not work. You request a carseat because customer service admitted that the carseat recommended by Bugaboo was difficult to use, and you cannot use it without hurting your baby. You have an email from them stating this! They make you jump through hoops rather than send you the carseat and you agree to it. You do, however, work full time outside the home and don't realize you were placed on a deadline. On your day off you plan to take in the carseat to determine if there is a problem. Instead, your daughter ends up in the ER. You're home with her while she recovers and you then have houseguests. Are you expected to take time off to see if your adaptor truly does have a problem? If only you had a wife! What about the three months you had off for maternity leave - you had plenty of time to take it to to their diagnosticians then. Oh, that's right - Bugaboo was ignoring you. Now, the CEO is angry that your answering machine is broken, so rather than using the address or email that he has for you (or just leaving a "Please contact us" comment on your blog) he leaves your NAME and UNLISTED TELEPHONE NUMBER in your comments for the World Wide Web to see. He has now potentially put your family at risk by disclosing your personal data.
Sir: When dealing with customers whom you've marginalized "I'm sorry" goes a long way. Bullying customers, especially new mothers, makes you look bad. NOBODY likes a bully.
As far as I am concerned, my interactions with Bugaboo are over, and while we still don't have a working carseat/stroller combination, the sad news is that they've placed me in a position where I cannot safely deal with them any longer. Caveat Emptor: Who has YOUR personal information, and can they be trusted not to share it?
NOTE: BUGABOO RESPONDED THIS MORNING (MONDAY.) TO SEE THE LETTER AND MY RESPONSES, LOOK ABOUT 20 COMMENTS DOWN.